In Changing By Design (Jossey-Bass, 1997), I recount a real-life example of the difference between what Chris Argyris calls “espoused theory” and...
Blazing Trails on the Diversity and Inclusion Front at RTS
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Board-CEO Involvement in Innovation/Change Management
Making Sure Your Retreat Generates Powerful Outcomes
Over my thirty years of work with public transit CEOs and their boards, I’ve seen a number of transit authorities bring off board-CEO-executive team...
Cleveland’s Joe Calabrese: Innovator Par Excellence
Over the past quarter-century I’ve learned that the public transportation authorities that are really good at getting significant, out of the box...
Beware of Passionate Ownership of Mismanaged Change
“You’re pretty obviously over your head and can’t really understand what we’re doing. Instead of getting people riled up, why don’t you get...
Vision: Your Board’s Driver of Innovation and Change
This article originally appeared at our Extraordinary CEO blog. It is just as pertinent to public transit leaders. A few months ago I sat in on a...
Extraordinary CEOs Who Wear the Demystifier-in-Chief Hat
This article was originally published at www.extraordinaryceo.com. Little did I realize what I was getting into when I was offered my first...
CEO Bill Carpenter On RTS’s Award Winning New Transit Center
The Regional Transit Service’s award-winning Transit Center, which was named 2016 Project of the Year by the American Public...
Fear: the Insidious Foe of Positive Organizational Change
This post originally appeared at www.extraordinaryceo.com. Since it applies to all nonprofit and public organizations, I'm re-posting it here. My...
Stakeholders as Partners in Innovation: Real-Life Cases
Stakeholders have loomed large in the last couple of articles posted at this blog. “The Dallas Streetcar: Intergovernmental Collaboration At Work”...
The Dallas Streetcar: Intergovernmental Collaboration At Work
Dallas has a well-earned reputation as a can-do city that aims high and more often than not hits the target. Dallas Area...